Telecommunications Services Award 2020 — Pay Rates July 2026
Minimum pay rates effective 1 July 2026 under the Telecommunications Services Award 2020. All rates verified directly against the official Fair Work Commission pay guide published 24 June 2026.
Are you being paid correctly under this award?
Check your rate against these minimums in under 60 seconds. Free, no account needed.
Check my wage for freeMinimum pay rates — all classifications
Effective 1 July 2026 · Adult rates only · Source: Fair Work Commission
| Classification | Full-time / Part-time | Casual |
|---|---|---|
| Clerical and administration level 1 | $27.08/hr | $33.85/hr |
| Clerical and administration level 2 | $27.97/hr | $34.96/hr |
| Customer contact officer level 1 | $27.97/hr | $34.96/hr |
| Clerical and administration level 3 | $29.45/hr | $36.81/hr |
| Customer contact officer level 2 | $29.45/hr | $36.81/hr |
| Telecommunications technical employee | $29.45/hr | $36.81/hr |
| Principal customer contact specialist | $31.03/hr | $38.79/hr |
| Telecommunications technician | $31.27/hr | $39.09/hr |
| Advanced telecommunications technician | $32.13/hr | $40.16/hr |
| Customer contact team leader | $32.13/hr | $40.16/hr |
| Clerical and administration level 4 | $32.13/hr | $40.16/hr |
| Clerical and administration level 5 | $34.46/hr | $43.08/hr |
| Principal telecommunications technician | $34.46/hr | $43.08/hr |
| Principal customer contact leader | $34.46/hr | $43.08/hr |
| Telecommunications associate | $37.24/hr | $46.55/hr |
Junior, apprentice & trainee rates
Reduced rates that apply by age, apprenticeship year or training stage — check which classification matches your situation.
| Classification | Full-time / Part-time | Casual |
|---|---|---|
| Customer contact trainee - Junior (15yo) | $13.54/hr | $16.93/hr |
| Clerical and administration level 1 - Junior (15yo) | $13.54/hr | $16.93/hr |
| Telecommunications trainee - Junior (15yo) | $13.54/hr | $16.93/hr |
| Customer contact officer level 1 - Junior (15yo) | $13.99/hr | $17.49/hr |
| Clerical and administration level 2 - Junior (15yo) | $13.99/hr | $17.49/hr |
| Clerical and administration level 3 - Junior (15yo) | $14.73/hr | $18.41/hr |
| Customer contact officer level 2 - Junior (15yo) | $14.73/hr | $18.41/hr |
| Telecommunications technical employee - Junior (15yo) | $14.73/hr | $18.41/hr |
| Principal customer contact specialist - Junior (15yo) | $15.52/hr | $19.40/hr |
| Telecommunications technician - Junior (15yo) | $15.64/hr | $19.55/hr |
| Apprentice 1st year - Did not complete year 12 | $15.64/hr | — |
| Clerical and administration level 4 - Junior (15yo) | $16.07/hr | $20.09/hr |
| Advanced telecommunications technician - Junior (15yo) | $16.07/hr | $20.09/hr |
| Customer contact team leader - Junior (15yo) | $16.07/hr | $20.09/hr |
| Clerical and administration level 1 - Junior (16yo) | $16.25/hr | $20.31/hr |
| Customer contact trainee - Junior (16yo) | $16.25/hr | $20.31/hr |
| Telecommunications trainee - Junior (16yo) | $16.25/hr | $20.31/hr |
| Customer contact officer level 1 - Junior (16yo) | $16.78/hr | $20.98/hr |
| Clerical and administration level 2 - Junior (16yo) | $16.78/hr | $20.98/hr |
| Apprentice 1st year - Completed year 12 | $17.20/hr | — |
| Clerical and administration level 5 - Junior (15yo) | $17.23/hr | $21.54/hr |
| Principal telecommunications technician - Junior (15yo) | $17.23/hr | $21.54/hr |
| Principal customer contact leader - Junior (15yo) | $17.23/hr | $21.54/hr |
| Telecommunications technical employee - Junior (16yo) | $17.67/hr | $22.09/hr |
| Clerical and administration level 3 - Junior (16yo) | $17.67/hr | $22.09/hr |
| Customer contact officer level 2 - Junior (16yo) | $17.67/hr | $22.09/hr |
| Principal customer contact specialist - Junior (16yo) | $18.62/hr | $23.28/hr |
| Telecommunications associate - Junior (15yo) | $18.62/hr | $23.28/hr |
| Telecommunications technician - Junior (16yo) | $18.76/hr | $23.45/hr |
| Apprentice 2nd year - Did not complete year 12 | $18.76/hr | — |
| Clerical and administration level 1 - Junior (17yo) | $18.96/hr | $23.70/hr |
| Telecommunications trainee - Junior (17yo) | $18.96/hr | $23.70/hr |
| Customer contact trainee - Junior (17yo) | $18.96/hr | $23.70/hr |
| Clerical and administration level 4 - Junior (16yo) | $19.28/hr | $24.10/hr |
| Customer contact team leader - Junior (16yo) | $19.28/hr | $24.10/hr |
| Advanced telecommunications technician - Junior (16yo) | $19.28/hr | $24.10/hr |
| Customer contact officer level 1 - Junior (17yo) | $19.58/hr | $24.48/hr |
| Clerical and administration level 2 - Junior (17yo) | $19.58/hr | $24.48/hr |
| Apprentice 2nd year - Completed year 12 | $20.33/hr | — |
| Clerical and administration level 3 - Junior (17yo) | $20.62/hr | $25.78/hr |
| Customer contact officer level 2 - Junior (17yo) | $20.62/hr | $25.78/hr |
| Telecommunications technical employee - Junior (17yo) | $20.62/hr | $25.78/hr |
| Clerical and administration level 5 - Junior (16yo) | $20.68/hr | $25.85/hr |
| Principal telecommunications technician - Junior (16yo) | $20.68/hr | $25.85/hr |
| Principal customer contact leader - Junior (16yo) | $20.68/hr | $25.85/hr |
| Principal customer contact specialist - Junior (17yo) | $21.72/hr | $27.15/hr |
| Telecommunications technician - Junior (17yo) | $21.89/hr | $27.36/hr |
| Telecommunications associate - Junior (16yo) | $22.34/hr | $27.93/hr |
| Clerical and administration level 4 - Junior (17yo) | $22.49/hr | $28.11/hr |
| Customer contact team leader - Junior (17yo) | $22.49/hr | $28.11/hr |
| Advanced telecommunications technician - Junior (17yo) | $22.49/hr | $28.11/hr |
| Apprentice 3rd year - Completed year 12 | $23.45/hr | — |
| Apprentice 3rd year - Did not complete year 12 | $23.45/hr | — |
| Clerical and administration level 5 - Junior (17yo) | $24.12/hr | $30.15/hr |
| Principal customer contact leader - Junior (17yo) | $24.12/hr | $30.15/hr |
| Principal telecommunications technician - Junior (17yo) | $24.12/hr | $30.15/hr |
| Adult apprentice 1st year | $25.02/hr | — |
| Telecommunications associate - Junior (17yo) | $26.07/hr | $32.59/hr |
| Telecommunications trainee - Junior (18yo) | $27.08/hr | $33.85/hr |
| Customer contact trainee | $27.08/hr | $33.85/hr |
| Customer contact trainee - Junior (18yo) | $27.08/hr | $33.85/hr |
| Adult apprentice 3rd year | $27.08/hr | — |
| Adult apprentice 2nd year | $27.08/hr | — |
| Telecommunications trainee | $27.08/hr | $33.85/hr |
| Clerical and administration level 1 - Junior (18yo) | $27.08/hr | $33.85/hr |
| Apprentice 4th year - Did not complete year 12 | $27.52/hr | — |
| Adult apprentice 4th year | $27.52/hr | — |
| Apprentice 4th year - Completed year 12 | $27.52/hr | — |
| Clerical and administration level 2 - Junior (18yo) | $27.97/hr | $34.96/hr |
| Customer contact officer level 1 - Junior (18yo) | $27.97/hr | $34.96/hr |
| Customer contact officer level 2 - Junior (18yo) | $29.45/hr | $36.81/hr |
| Clerical and administration level 3 - Junior (18yo) | $29.45/hr | $36.81/hr |
| Telecommunications technical employee - Junior (18yo) | $29.45/hr | $36.81/hr |
| Principal customer contact specialist - Junior (18yo) | $31.03/hr | $38.79/hr |
| Telecommunications technician - Junior (18yo) | $31.27/hr | $39.09/hr |
| Clerical and administration level 4 - Junior (18yo) | $32.13/hr | $40.16/hr |
| Customer contact team leader - Junior (18yo) | $32.13/hr | $40.16/hr |
| Advanced telecommunications technician - Junior (18yo) | $32.13/hr | $40.16/hr |
| Principal telecommunications technician - Junior (18yo) | $34.46/hr | $43.08/hr |
| Clerical and administration level 5 - Junior (18yo) | $34.46/hr | $43.08/hr |
| Principal customer contact leader - Junior (18yo) | $34.46/hr | $43.08/hr |
| Telecommunications associate - Junior (18yo) | $37.24/hr | $46.55/hr |
Penalty rates — Clerical and administration level 1
Full-time/part-time and casual rates often differ — casual employees receive a higher percentage on top of the 25% casual loading.
| When | Full-time / Part-time | Casual |
|---|---|---|
| Saturday | $40.62/hr 150% | $47.39/hr 140% |
| Sunday | $40.62/hr 150% | $47.39/hr 140% |
| Public Holiday Day | $67.70/hr 250% | $74.47/hr 220% |
| Public Holiday Shift | $54.16/hr 200% | $60.93/hr 180% |
| Delayed Meal Break | $40.62/hr 150% | $47.39/hr 140% |
| Afternoon Shift | $31.14/hr 115% | $37.91/hr 112% |
| Night Shift | $31.14/hr 115% | $37.91/hr 112% |
| Permanent Night Shift | $35.20/hr 130% | $41.97/hr 124% |
| Overtime First 3h | $40.62/hr 150% | $50.78/hr 150% |
| Overtime After 3h | $54.16/hr 200% | $67.70/hr 200% |
| Less 10h Break First 3h | $40.62/hr 150% | — |
| Less 10h Break After 3h | $54.16/hr 200% | — |
Common questions about the Telecommunications Services Award
What is the minimum wage under the Telecommunications Services Award?
The minimum full-time rate under the Telecommunications Services Award from 1 July 2026 is $27.08 per hour. Casual employees receive an additional 25% loading, making the minimum casual rate $33.85 per hour.
What is the casual loading under the Telecommunications Services Award?
Casual employees receive a 25% casual loading on top of the base rate, which compensates for the lack of paid leave entitlements. Casual penalty rates for weekends, evenings and public holidays are usually higher again than the full-time/part-time penalty rates - not just the base rate plus 25% - so check the specific casual figures in the table above rather than estimating.
When did the Telecommunications Services Award rates last change?
Current rates took effect 1 July 2026 following the Fair Work Commission Annual Wage Review decision, which applied a 4.75% increase to Modern Award minimum rates (the National Minimum Wage floor for award-free workers rose separately, by 5.97%, to $26.44/hr). Rates are reviewed and updated every 1 July.
What happens if my employer pays me less than the Telecommunications Services Award minimum?
Paying below the award minimum is a breach of the Fair Work Act 2009. You can report underpayment to the Fair Work Ombudsman at fairwork.gov.au or call 13 13 94. Investigations are free and you may be entitled to back pay for up to 6 years.
Check your pay against these rates
Free wage audit — takes under 60 seconds. No account needed for the basic check.
Start free wage checkAll rates sourced from Fair Work Commission pay guides effective 1 July 2026. Rates verified against official FWC published documents and updated annually on 1 July. This is factual information only — not legal advice. FairLanding (ABN 34 583 311 963) operates under Section 280 of the Migration Act 1958. For advice specific to your situation, contact the Fair Work Ombudsman at fairwork.gov.au or 13 13 94.