Legal

Privacy Policy

Last updated: 9 July 2026 · Effective: 9 July 2026

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Why this page is in English

This page explains your legal rights and how FairLanding works. Because the exact wording matters for legal accuracy, we keep it in English only — the same language as the official Fair Work and Department of Home Affairs documents it refers to.

If anything here is unclear, you have a few free options:

  • •Use your browser's built-in translate feature (right-click the page and select "Translate")
  • •Call 131 450 (Translating and Interpreting Service) for a free phone interpreter in over 150 languages
  • •Email us at hello@fairlanding.com.au and we'll explain it in plain language

We'd rather you ask a question than guess. Your rights are the same whether you read this page in English or with a translation.

Our privacy guarantee — plain English

  • ✓ We never share your data with your employer
  • ✓ We never report anything to Home Affairs, the ATO, or any government body
  • ✓ We never sell your data
  • ✓ Your database is stored in Sydney (AWS ap-southeast-2), not overseas
  • ✓ You can delete your account and all data at any time

Summary: FairLanding is committed to protecting your privacy under the Australian Privacy Act 1988. This policy explains what data we collect, how we use it, who we share it with, and your rights as an individual.

1. Who we are

FairLanding (fairlanding.com.au) is an Australian digital platform operated by Elvyn Mudaliar (ABN 34 583 311 963), trading as FairLanding, providing factual compliance and settlement information to international students and skilled migrants. Our contact email is hello@fairlanding.com.au. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What data we collect

We collect: (a) Account data — email address and hashed password when you create an account; (b) Usage data — pages visited, tools used, audit inputs, and results you save; (c) Payment data — processed entirely by Stripe (PCI-DSS Level 1 compliant); we never see, store, or have access to your full card details; (d) Voluntary data — information you enter into our tools such as employment details, hourly rates, and points information. We do not collect: immigration file numbers, passport details, Tax File Numbers, bank account numbers, or sensitive health information. We do not collect your employer's name or address unless you voluntarily enter it into a complaint letter template.

3. How we use your data

We use your data solely to: provide the services you request; save your audit results and settings to your account; send service-related notifications and alerts you have opted into (such as SkillSelect round notifications or award rate update alerts); respond to support and billing enquiries; improve platform functionality using aggregated, anonymised analytics. We do not sell, rent, or share your personal data with any third party for marketing purposes.

4. What we never do

We will never: share your data with your current or past employer; report any information to the Department of Home Affairs (DoHA) or any immigration authority; share any information with the Australian Taxation Office (ATO) unless compelled by a valid court order; share any information with the Fair Work Ombudsman unless you explicitly submit a complaint yourself; sell your data to any third party; use your employment data to contact you for advertising purposes. Using FairLanding to check your wages does not create any record with the Fair Work Ombudsman, the ATO, or any government body. The only person who can lodge a complaint is you, and only if you choose to.

5. Data storage and security

Your data is stored in Supabase (PostgreSQL database hosted on AWS ap-southeast-2, Sydney, Australia). All connections are encrypted via TLS 1.2 or higher. Passwords are hashed using bcrypt. Row-level security (RLS) is enforced on all database tables, ensuring users can only access their own data. Payment processing is handled by Stripe, which maintains PCI-DSS Level 1 compliance. We conduct periodic security reviews and apply software patches promptly following critical vulnerability disclosures.

6. Cookies and tracking

We use the following cookies: (a) Essential cookies — session authentication (Supabase JWT) and language preference, required for the platform to function; (b) Analytics — we use Google Analytics 4 (property ID G-KH8GGENL6V) to understand how visitors use FairLanding (pages visited, features used, session duration). Google Analytics collects anonymised usage data and does not identify you personally. Data is processed by Google LLC in accordance with their Privacy Policy at policies.google.com/privacy. IP addresses are anonymised before storage. (c) Bot detection — Cloudflare may set a __cf_bm cookie for DDoS and bot protection; this does not track you personally and expires within 30 minutes. We do not use advertising cookies, Facebook Pixel, or any third-party behavioural tracking for advertising purposes. You may opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout, or by disabling JavaScript. You may disable all cookies in your browser settings, though this will prevent you from staying logged in.

7. Your rights under the Australian Privacy Act 1988

Under the Australian Privacy Principles, you have the right to: access the personal information we hold about you (APP 12); request correction of inaccurate or incomplete information (APP 13); request deletion of your account and associated personal data; opt out of direct marketing communications at any time; complain about a breach of the APPs to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992 (free call). To exercise any of these rights, email hello@fairlanding.com.au with the subject line 'Privacy Request'. We will respond within 30 days.

8. Data retention

We retain your personal data for as long as your account remains active or as required to provide our services. If you request account deletion, your personal data is permanently deleted within 30 days. Payment records are retained for 7 years as required by Australian tax law (s262A ITAA 1936). Server logs are retained for 90 days for security purposes, then deleted. Anonymised, aggregated usage statistics that cannot be linked to any individual may be retained indefinitely for platform improvement purposes.

9. Disclosure to third parties

We use the following third-party service providers who may process your data on our behalf: Supabase Inc. (database and authentication — data hosted in Sydney, AWS ap-southeast-2); Stripe Inc. (payment processing, USA); Resend Inc. (transactional email, USA); Vercel Inc. (hosting and deployment, global CDN with Sydney edge); Cloudflare Inc. (DNS, CDN, and DDoS protection, global). Each provider is bound by their own privacy policy and applicable data protection law. We do not use any other third-party services that process personal data. International transfers to the USA are made in accordance with APP 8, having taken reasonable steps to ensure these recipients handle your data consistently with the Australian Privacy Principles.

10. Children's privacy

FairLanding is not directed at persons under 13 years of age. We do not knowingly collect personal information from minors. If you believe a minor has created an account, contact us immediately at hello@fairlanding.com.au and we will delete the account and associated data within 5 business days.

11. Notifiable data breaches

We comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988. In the event of an eligible data breach that is likely to result in serious harm to affected individuals, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable and within 30 days.

12. Changes to this policy

We will notify registered users by email at least 14 days before any material changes to this policy take effect. The updated policy will be published at fairlanding.com.au/privacy. Continued use of FairLanding after the effective date constitutes acceptance of the updated policy.

13. Contact and complaints

For privacy enquiries or to exercise your rights: hello@fairlanding.com.au. If you believe we have breached the Australian Privacy Principles and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992 (free call).

Privacy questions? Email hello@fairlanding.com.au