Important contacts for migrants in Australia
Bookmark this page. These are the numbers and services every migrant in Australia should know — from wage disputes to emergency services to student support.
Wage & Employment
Fair Work Ombudsman
FreeFree, anonymous help with underpayment, unfair dismissal, leave entitlements. Interpreter service available.
Fair Work Commission
FreeWorkplace disputes, unfair dismissal applications, modern awards information.
Visa & Immigration
Department of Home Affairs
FreeVisa enquiries, status checks, general immigration questions.
OMARA (Migration Agent complaints)
FreeReport unregistered migration agents or lodge complaints about registered agents.
Translating & Interpreting Service (TIS)
FreeFree phone interpreting for people who don't speak English. Available for all government services.
Tax & Superannuation
Australian Taxation Office (ATO)
FreeTax return help, TFN queries, super enquiries, myGov access issues.
ATO Super enquiries
FreeSuperannuation specific enquiries — lost super, employer non-payment, DASP applications.
Emergency Services
Police, Fire, Ambulance
FreeLife-threatening emergencies only. If you need an interpreter, say your language when the operator answers.
Police Assistance Line (non-urgent)
FreeNon-emergency police matters — report crimes, noise complaints, general assistance.
Lifeline (crisis support)
FreeMental health crisis, emotional distress, suicidal thoughts. Free, confidential.
Beyond Blue
FreeAnxiety, depression, and general mental health support. Multilingual resources available.
Student Support
ESOS Helpline (student visa rights)
FreeInternational students can report education provider issues — refunds, quality complaints, CRICOS concerns.
Overseas Student Ombudsman
FreeFree, independent complaints body for international students at private education providers.
Housing & Legal
Tenancy law and legal aid eligibility differ by state. The contacts below are the official service for the state you select.
🌏 Need an interpreter?
The Translating and Interpreting Service (TIS National) provides free phone interpreting for people who don't speak English when accessing government services. Call 131 450 first, then they'll connect you to the service you need.
Available in over 150 languages, 24 hours a day, 7 days a week.